Effective Date: 1st January 2025
By accessing or using our website and services, you agree to be bound by the following Terms of Service. Please read them carefully.
1. Introduction
Tigg provides website design, development, SEO, social media marketing, and related digital services to businesses in Malaysia and globally. These terms apply to all visitors, users, and customers of our services.
2. Use of Our Services
- You agree to use our services for lawful purposes only.
- You may not use our services to violate any applicable laws or regulations.
- We reserve the right to refuse service to anyone at our discretion.
3. Payment Terms
- All prices are quoted in Malaysian Ringgit (RM) unless otherwise stated.
- A 50% upfront payment is required to start most projects.
- Final payment is due upon completion, before delivery of files or launch.
- Late payments may delay delivery.
4. Project Timelines
- Most standard websites are delivered within 3–7 business days, depending on scope.
- Timelines may shift based on client responsiveness, revisions, or additional features.
- We will notify you in advance of any delays.
5. Revisions
- Each project includes up to 2 rounds of revisions unless stated otherwise.
- Additional revisions will incur extra charges.
- Revision periods are valid for 7 days after delivery of work.
6. Intellectual Property
- You retain ownership of all content you provide.
- We grant you full rights to the final website or materials upon final payment.
- Tigg may display completed projects in our portfolio for promotional purposes.
7. Hosting & Maintenance
- If you subscribe to our hosting or maintenance plans, uptime and support are provided based on the selected package.
- Cancellation must be requested at least 30 days before the next billing cycle.
8. Limitation of Liability
- We strive to deliver high-quality, error-free work. However, Tigg is not liable for any losses, damages, or downtime resulting from use of our services.
- You agree to test all delivered work and report issues within 7 days.
9. Cancellations & Refunds
- Refunds are only issued if work has not yet begun.
- No refunds will be provided for completed milestones or delivered work.
- Hosting and monthly service fees are non-refundable once the billing cycle starts.
10. Privacy
- We do not share your data with third parties unless required to complete the service or by law.
- Please refer to our Privacy Policy for details.
11. Updates to These Terms
We may update these terms from time to time. Changes will be posted on this page with the updated date.
12. Contact
If you have questions about these terms, please contact us at:
📧 [email protected]